FAQs – The Red Herring

FAQs

Contact info@shopredherring.com or 813.831.5635 for assistance.

 

WHICH COUNTRIES DO YOU SHIP TO?

We ship to US delivery addresses within the contiguous 48 states.

We also ship to Alaska, Hawaii and US Territories. However, additional shipping charges may apply, and delivery may take longer. For the moment, we’ve decided to pull back on shipping internationally, as we haven’t been able to guarantee a great customer service. We are actively working on a better solution, and should be able to return to shipping internationally soon. Thank you so much for your patience.

 

HOW DO YOU DETERMINE SHIPPING COST?

We are offer free standard shipping (2-6 days) on all orders over $50 within the US  except as noted on certain products.  Standard shipping costs are calculated for orders under $50. We also offer 2-day shipping for a calculated price. Please note that all orders are shipped from from our store in Tampa, Florida, and require at least 2 days of internal processing before shipping out.

 

Orders over $500

Delivery of any product costing in excess of US$500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product(s) passes to you.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

We do not offer exchanges or returns. All sales are final.

 

I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?

If there is an issue with an item, please let our Customer Service team know by sending a note to info@shopredherring.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.

 

Orders & My Account

 

I SAW SOMETHING I LOVE BUT NOW IT’S GONE! WILL YOU BE RESTOCKING AND IS THERE ANY WAY I CAN STILL BUY IT?

If you go to the product page, enter your email below “Add to waitlist to be notified when it is back in stock,” and click on “Add to waitlist,” we will send you an email once the item is back in stock.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept PayPal and all major debit/credit cards

 

I EMAILED CUSTOMER SERVICE BUT HAVEN’T HEARD BACK YET. WHY?

Red Herring is based in the Tampa, Florida and our hours are Tuesday-Saturday 10:00am to 5:30pm EST. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you.

 

DO I NEED AN ACCOUNT TO BUY FROM RED HERRING?

You do not need an account to buy from Red Herring, however it’s free to set one up and makes the check-out process faster. When you sign up you are able to:

  • Check out faster when making a purchase
  • Check the status of your current orders
  • View past orders
  • Make changes to your account information
  • Change your password
  • Save multiple shipping addresses

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information through the site.

 

WHEN WILL MY ACCOUNT BE BILLED?

Your account is billed upon the first shipment of your order. This includes items shipped immediately, personalized items, and pre-order items.

 

CAN I TRACK MY ORDER?

If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with Red Herring, you can track your order in the “Account” section.

 

CAN I AMEND OR CANCEL MY ORDER?

Any amendments or cancellations to orders must be made within 3 hours of placing the order. Please email info@shopredherring.com.   If the order is placed during our regular business hours, the item is usually pulled and packed that day for shipping, so any changes to the order must be made as soon as possible.

 

WILL I HAVE TO SIGN FOR MY ORDER?

Any orders of $500 or more will require a signature upon delivery.

 

WHY CAN’T INTERNATIONAL CUSTOMERS PURCHASE THIS PRODUCT?

For the time being, the product is available only in the US. We are working on international certification and hope to be available internationally soon.

 

WHERE CAN I PURCHASE THE PRODUCT AT RETAIL?

Available online and in our store located in South Tampa, Florida

 

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